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    Quality Checker - Nights

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    Do you have PPI Quality Checking experience?

    Can you work in central Glasgow on a nightshift?

    Would you like to earn £375.00 per shift?

    Work you like to work on a 'big 4' run project, ensuring correct outcomes are reached for banking customers?

    BrightPool are currently recruiting for multiple PPI Quality Checkers roles to start mid February on a nightshift working Mon - Wed (7pm - 7am).

    Term of contract to end March 2020, potential for extension.

    Please note - the first week will be on dayshift training (Monday - Friday) on a rate of £225 per shift.

    Skills & experience required

    • PPI Quality Checking/ QC experience
    • PPI QC Redress and investigation experience considered

    Duties

    • Assessment of the quality of the work undertaken by Data Gatherers/ Case Handlers.
    • Reviewing decisions undertaken by Data Gatherers/ Case Handlers to ensure fair outcomes have been achieved for customers.
    • Coaching and supporting Data Gatherers/ Case Handlers to achieve quality standards required.
    • Quality checking files to ensure compliance standards are met within a target driven environment.
    • Acting as reference point for questions or issues arising from Data Gatherers/ Case Handlers.
    • Identifying bottlenecks and providing support to individuals to achieve targets.
    • Recording information on cases quality assured as required.
    • Contribution to and the production of appropriate management information and reporting .
    • Identifying trends from management information and implementation of solutions to maintain quality standards.
    • Reporting issues to a Team Leader or similar.

    You will have a clear credit and criminal background file to be considered and be able to prove activity that will cover the last 5 years including any gaps in employment.

    Remuneration: £375 per shift
    Duration: til 31/03/2020
    Location: Glasgow
    Reference: JN -012020-25288_1579084084
    Type: Contract
    Sector: Financial Services & Professional Services - Retail Banking
    Discipline: Complaints
    Date Added: 15 Jan 2020
    Closing Date: 12 Feb 2020
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