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    Experienced Case Handlers - Crawley

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    One of our key clients is recruiting a number of experienced Case Handlers to join a remediation project based in Crawley. This is a fantastic opportunity to work on a technical review project run by a global professional services organisation.

    Intakes from 3 September onwards

    Rate: £170.00 per day

    Duration: 18 months - commitment to the duration of the contract is expected

    The role will involve:

    • Reviewing past sales of Annuities
    • Reviewing relevant evidence including call transcripts/written communications and then arriving at a balanced judgement
    • Providing a high quality and comprehensive rationale for decisions
    • Focus on good customer outcomes and treating customers fairly.
    • Using a variety of in house systems to collate & manage data.

    Essential:

    • 6 months + experience in Financial Services within a past business review or complaint handling project
    • Ability to demonstrate decision making using a holistic approach and your judgement
    • Strong work ethic and ability to work to achieve quality and productivity targets in a pressured environment
    • Excellent attention to detail and accuracy
    • Proficient letter writing skills
    • Strong literacy, numeracy and communication skills.
    • Previous experience using Microsoft Office, in particular Word & Excel IT literate.
    • Professionalism, empathy and integrity.
    • Desirable only (not a pre-requisite to be considered):
    • Relevant qualifications e.g. CF/FPC, R04 Level 4 Diploma (or working towards)
    • Knowledge of Annuities & Financial Services Regulation.

    Remuneration: £170 per day
    Duration: 18 months
    Location: Crawley, West Sussex
    Reference: 175341/001_1533915385
    Type: Contract
    Sector: Financial Services & Professional Services - Retail Banking
    Discipline: Remediation
    Date Added: 10 Aug 2018
    Closing Date: 07 Sep 2018

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