Experienced Case Handlers - Crawley
One of our key clients is recruiting a number of experienced Case Handlers to join a remediation project based in Crawley. This is a fantastic opportunity to work on a technical review project run by a global professional services organisation.
Start Date: from July and on a regular basis thereafter
Rate: £170.00 per day
Duration: 9 months - commitment to the duration of the contract is expected
The role will involve:
- Reviewing past sales of Annuities
- Reviewing relevant evidence including call transcripts/written communications and then arriving at a balanced judgement
- Providing a high quality and comprehensive rationale for decisions
- Focus on good customer outcomes and treating customers fairly.
- Using a variety of in house systems to collate & manage data.
- 6 months + experience in Financial Services within a past business review or complaint handling project
- Ability to demonstrate decision making using a holistic approach and your judgement
- Strong work ethic and ability to work to achieve quality and productivity targets in a pressured environment
- Excellent attention to detail and accuracy
- Proficient letter writing skills
- Strong literacy, numeracy and communication skills.
- Previous experience using Microsoft Office, in particular Word & Excel IT literate.
- Professionalism, empathy and integrity.
- Desirable only (not a pre-requisite to be considered):
- Relevant qualifications e.g. CF/FPC, R04 Level 4 Diploma (or working towards)
- Knowledge of Annuities & Financial Services Regulation.
|Remuneration:||£170 per day|
|Location:||Crawley, West Sussex|
|Sector:||Financial Services & Professional Services - Retail Banking|
|Date Added:||04 Jul 2018|
|Closing Date:||01 Aug 2018|
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