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    Experienced Case Handlers

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    Our 'Big 4' client are recruiting experienced Case Handlers to join a new remediation project based in Crawley. This is a fantastic opportunity to work on a technical review project run by a global professional services organisation.

    Start Date: Expected July 2018

    Rate: £170.00 per day

    Duration: 12 months

    Commitment to the duration of the contract is expected

    The role will involve:

    • Reviewing past sales of Annuities
    • Reviewing relevant evidence including call transcripts/written communications and then arriving at a balanced judgement
    • Providing a high quality and comprehensive rationale for decisions
    • Focus on good customer outcomes and treating customers fairly.
    • Using a variety of in house systems to collate & manage data.

    Essential:

    • 6 months + experience in Financial Services, ideally within a past business review or complaint handling project
    • Ability to demonstrate decision making using a holistic approach.
    • Strong work ethic and ability to work to achieve quality and productivity targets in a pressured environment
    • Excellent attention to detail and accuracy
    • Proficient letter writing skills
    • Strong literacy, numeracy and communication skills.
    • Previous experience using Microsoft Office, in particular Word & Excel IT literate.
    • Professionalism, empathy and integrity.

    Desirable only (not a pre-requisite to be considered)

    • Relevant qualifications e.g. CF/FPC, R04 Level 4 Diploma (or working towards)
    • Knowledge of Annuities & Financial Services Regulation.

    BrightPool Benefits

    • Fortnightly payment schedule
    • Ongoing contractor support & feedback sessions

    Remuneration: £170 per day
    Duration: 12 Months
    Location: Crawley, West Sussex
    Reference: 175055/003_1527671539
    Type: Contract
    Sector: Financial Services & Professional Services - Retail Banking
    Discipline: Complaints
    Date Added: 30 May 2018
    Closing Date: 27 Jun 2018

    To see more details on this assignment or to apply for it please join our community or login. In the first instance please make all applications through the Brightpool website so we can ensure your details are acknowledged and passed to the correct consultant.

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